The short version. Scan first, for free: you’ll see what Reco can find, and how intact each file is, before you spend anything. If you buy a license and Reco doesn’t do the job, email us within [30] days and we’ll refund you.
Try before you buy
Reco’s scan is free and complete. Before buying, you can see every file it found, sorted by type and folder, with a quality rating for each. If the files you need aren’t there, or look badly damaged, please don’t buy a license: no app can recover data that’s already been overwritten.
Our refund promise
If you bought a Reco license and you’re not happy with it, for any reason, write to [email protected] within [30] days of your purchase. Include your order number or the email address you used at checkout. You don’t need to prove anything, but a sentence on what went wrong helps us improve Reco.
This applies to early-bird purchases too.
How refunds work
- We reply within [2 business days] and ask [payment provider] to refund the full amount to your original payment method.
- Your bank may take [5–10 business days] to show the refund.
- The refunded license key is deactivated. Files you already recovered are yours to keep.
After [30] days
We look at later requests case by case, for example if a bug in Reco stopped it from working for you. Just ask.
Your legal rights
This policy adds to your rights as a consumer; it doesn’t replace them. In the EU and UK you normally have a 14-day right to withdraw from online purchases. For digital content supplied immediately, that right can end once the download or activation starts if you agreed to that at checkout. Our [30]-day promise above applies either way.